FAQ

Where is the office located?

We are conveniently located just off I-49 at the Village on the Creeks in Rogers, Arkansas.

For those located outside the Northwest Arkansas area, we offer telehealth options. Please contact our office for more information.

2106 S. 54th Street, Suite 3
Rogers, AR 72758

What are your office hours?

We see clients from 9 am to 5 pm, Monday through Friday. We also offer some appointments earlier and later during the week and on Saturday mornings.

How long is a typical session?

Most individual sessions will be for 50 to 55 minutes. Couples and family sessions may be longer, up to 80 to 90 minutes. We also offer 30-minute sessions for in-between check-ins as needed. Your therapist will work with you on scheduling the best duration.

How do I get started? Do you offer a free consultation?

You are ready to start feeling better and are hoping to get in to see someone right away. In most cases, we can get you in same or next business day for a free consultation. And you can be in your first counseling session within 1 to 3 business days.

Complete the form in the footer to request an appointment, and we will call you the same day or the next business day. Or you can call the office during normal business hours at (479) 481-4156.

We will spend a few minutes on the phone gathering some basic information and set you up for your free consultation.

In your free consultation you will be able to meet your therapist and begin to get to know each other. Before you spend any money, we want to make sure you are comfortable with us and that you feel like you will be able to connect with your therapist. We also want to make sure that we are the best possible option to help you with your goals for therapy.

At the consultation we will help you get connected to your client portal where you will access appointments, forms, and our messaging platform. We will also go over fees and payment options. If you are ready to move forward, we will schedule your intake session with your therapist.

The intake will last about 75 minutes. We spend extra time with you, so you and your therapist can continue getting to know each other and go deeper into what brings you in for therapy. Your therapist will work with you to begin identifying your treatment goals.

What is your fee and payment options? Do you take insurance?

Insurance Considerations:

We are in-network with the following insurance plans:

Aetna
Ambetter
Blue Cross Blue Shield
Cigna / EverNorth
Qual Choice
Zelis

Medicaid: If you are on Medicaid that is administered through any of the companies listed above, we can take your Medicaid. At this time we are unable to take ARKids, PASSE plans, or direct state Medicaid. If you are unsure whether your Medicaid plan is administered by one of the companies listed above, feel free to call us and we should be able to help you figure that out.

Medicare: We are in network with Medicare through Blue Cross Blue Shield, Cigna, Aetna, Humana, and Allwell.

Out of Network Options: If your insurance plan is not listed above, we will be considered “out of network” by your insurance company. You may have out of network benefits to help cover the cost of your care. If you select this option, you will pay us directly for your services and request reimbursement from your insurance plan. The amount of your your reimbursement is determined by your plan and we will not have access to what that amount will be. We may have some limited information we can obtain for you regarding your out of network benefits and will be happy to provide that information to you at your free consultation. We are happy to either file your services electronically on your behalf or provide you with the type of bill your insurance company will require to consider reimbursing you for your care.

Private Pay Considerations:

If you will be paying for your services out of pocket, the fee will vary based on your scheduled services, length of sessions, and several other factors. For 50 – 55 minute individual counseling our fee is $185. We will go over the fees for your specific services during your free consultation. Your fees will be due at the time of service.

If you don’t have insurance and paying a full private pay rate is out of reach for you. Pathways has high quality, lower-cost, affordable options available. You will find details about our lower-cost options at our Pathways Community Counseling Program page.

Even if you have insurance you have the right to pay all of your mental health services out of pocket.

How do I pay?

Payment for services is due upon your arrival for a session. We require your preferred payment method be on file in our HIPPA secure portal. Upon your arrival for services, we process payment for you. We take Visa, MasterCard, and American Express.

Can I cancel an appointment? Do you have a cancellation policy?

To cancel an appointment and avoid cancellation fees, call or text 479-481-4156 at least 24 business hours in advance of your appointment. Be sure to leave your name and the client’s name (if it is not the same) and the date of the appointment you wish to cancel.

Will I have to lie on a couch?

No. That is typically associated with a particular type of classical psychoanalysis. We don’t do that. But we have a comfortable couch to sit on, and if you decide to lean back, we won’t stop you!

Who is your ideal client?

Our ideal clients are those coming to therapy because they are motivated to feel better and find the freedom to live life to the fullest – free from the worries that brought them here in the first place. Clients who come to all of their regularly scheduled appointments and work on the skills or homework provided by their therapist have the best outcomes from therapy. Typically, you will only have 50 to 55 minutes with your therapist each week. It is important to come to therapy ready to engage for the full session. And it is also important to practice what you are learning throughout the week so that you and your therapist can debrief, adjust as needed, and continue to work towards your goals in the next session.

With what age range do you work?

Currently, we are able to see clients from 4 years old and up.

Does anyone cry in front of you?

All the time. It is normal. And it’s okay. Expression of emotions through tears is healthy. We have plenty of tissue and compassion for what you are going through.

Do I have to tell you everything?

You tell us what you want us to know. When it comes to going through the details of a traumatic event, you will always be in charge of what you feel is helpful to talk about. And you can take your time. You don’t have to tell any details until you are ready to do so. In fact, if we sense that discussing details could re-traumatize you, we will suggest that you stay at a higher level.

Who benefits from therapy?

Great question. The most straightforward, most accurate answer is just about everyone. We live in a society and time filled with more stress than our bodies and spirits can endure. Even the most “well-adjusted’ among us would benefit from therapy.

Does Pathways have any lower-cost options for counseling?

Yes, we do. Learn more on our Pathways Community Counseling Program page.