(479) 481-4156

FAQ

Where is the office located?

4074 SW H Street
Bentonville, AR 72712

Our office location should come up on your chosen GPS or Map app. We are next to the Saint Valery Downs subdivision. We have a large sign right by the entrance to the property.

Our office is inside the Waterway Event Center. The building looks like a converted horse stable (because it originally was one!) in the middle of a field. We have a sign next to the entrance door as well. Park in any spot and come on inside. Handicap parking is in front of the door.

What are your office hours?

We offer services Monday through Saturday. We have flexible hours to meet your needs, including early morning, traditional business hours, and evenings.

How long is a typical session?

Most individual and couples therapy sessions will be for 50 to 55 minutes. We also offer 30-minute sessions for in-between check-ins as needed.

How do I get started?

You are ready to start feeling better and are hoping to get in to see someone right away. We can help!

Complete the form in the footer to request an appointment, and we will call you the same day or the next business day. Or you can call the office during normal business hours at (479) 481-4156.

We will spend a few minutes on the phone gathering some basic information and setting you up for your first appointment with your therapist.

What is the hourly fee? Do you offer a sliding scale?

The fee will vary based on your scheduled services.

Your first session for individual or couples counseling is an intake. We spend extra time with you, so you and your therapist can begin getting to know each other and putting a plan for treatment together.

After that, you will have a 50- to 55-minute individual session.

We offer limited sliding scale spots for clients with financial hardships who cannot pay the total rate. We do not mind talking with you about this, but we know it can be a highly personal conversation. Therefore, we will offer a private place to discuss the nature of the hardship and how long you expect it to last.

How do I pay?

Payment for services is due upon your arrival for a session. Typically, we will have your preferred payment method on file and process payment for you. If you need a different arrangement, we can accommodate that as well. We take Visa, MasterCard, and American Express. You may also pay by check.

Do you accept insurance?

We accept Blue Cross/Blue Shield insurance. We are primarily a self-pay practice.

Based on their insurance plan, BC/BS clients will pay the co-pay on the day of service. We will file the insurance claim, and BC/BS will send us the balance owed.

Self-pay clients will pay the total amount on the day of service. We can provide a superbill to request reimbursement from your insurance carrier if you have out-of-network benefits. In this case, the insurance company would reimburse you directly based on your out-of-network benefits.

Can I cancel an appointment? Do you have a cancellation policy?

To cancel an appointment and avoid cancellation fees, call our office 48 hours in advance.

Without a 48-hour notice, we may charge your account a cancellation fee up to our regular rates for your scheduled service. No call or no-show will incur a charge to the account for the total amount of the scheduled service.

Will I have to lie on a couch?
No. That is typically associated with a particular type of classical psychoanalysis. We don’t do that. But we have a comfortable couch to sit on, and if you decide to lean back, we won’t stop you!
Who is your ideal client?
Our ideal clients are those coming to therapy because they are motivated to feel better and find the freedom to live life to the fullest – free from the worries that brought them here in the first place.
With what age range do you work?

Our clients are 12 years old and up.

Do you work with men? Women? Couples?
Yes. We work with men and women. We also can work with couples in any stage of their relationship.
Are you LGBTQIA-friendly?
Absolutely. We are not just LGBTQIA+ friendly. We provide an affirming, safe place to work through the unique challenges for people from this community. We have therapists from the LGTBTQIA+ community that you may specifically request if wanted.
My child is a part of the LGBTQIA+ community. Can you help me work through how to support them best? Can you help me deal with my biases, fears, and concerns?

Yes. And we want to help you with this. Some parents are very open to their child’s sexuality but seem to step on their words a lot. We can help with that.

And some parents have genuine struggles that are either cultural or religious about LGBTQIA issues. We aren’t here to try to make you do or believe any one thing. But we can help you work through the problems you are struggling with and help you with fact-based answers to your questions. We are here to help.

Does anyone cry in front of you?
All the time. It is normal. And it’s okay. Expression of emotions through tears is healthy. We have plenty of tissue and compassion for what you are going through.
Do I have to tell you everything?
You tell us what you want us to know. Some things are helpful, at least to know about, on a high level. But when it comes to going through the details of a traumatic event, you will always be in charge of what you feel is helpful to talk about. We can help you with or without the details. If we sense that discussing the trauma could re-traumatize you, we will ask that you stay at a higher level.
Who benefits from therapy?
Great question. The most straightforward, most accurate answer is just about everyone. We live in a society and time filled with more stress than our bodies and spirits can endure. Even the most “well-adjusted’ among us would benefit from therapy.
What is EMDR?
EMDR stands for Eye Movement Desensitization and Reprocessing. It is a type of therapy treatment designed to reduce the distress that comes with traumatic memories. EMDR is a proven therapy that can speed a person’s recovery from trauma.